Cancellation and Refund Policy

Accessories, apparel, beds and hygiene products

Not happy with it? Ask for a refund within 5 days of delivery and we will refund the full price. You do not need to send the item back, and there is no charge.

Food and treats

Because food and treats are perishable, they cannot be returned once delivered. We will refund or replace them if they arrive:

• damaged, leaking or spoiled,
• different from what you ordered, or
• past their use-by date.

Tell us within 48 hours of delivery with a photo of the product and its packaging.

Cancelling an order

You can cancel an order for a full refund until it is dispatched. Once it has shipped, the rules above apply.

How refunds are paid

Refunds go back to your original payment method, usually within 5–7 business days of approval, depending on your bank.

Services

Dog walking and grooming bookings follow their own cancellation terms, shown when you book. See our Terms of Use.