I’ve been visiting this clinic since before it partnered with Bloomvet, and unfortunately, my recent experiences have not been the same as earlier. There seems to be a clear lack of consistent communication. There is no specific point of contact, and there are noticeable gaps between updates and follow-ups. The doctor attending to my pet keeps changing, which makes it difficult to maintain continuity of care. Calls and text messages often go unanswered, and when information is shared, it is not always explained clearly or in enough detail. I also feel that the level of personal attention and care is not what it used to be before the partnership. Earlier, there was more involvement and hands-on care, whereas now the experience feels rushed and less attentive. As a pet owner, clear communication, consistency, and genuine care are extremely important. I hope the clinic takes feedback seriously and works on improving these aspects.
