I had a deeply traumatic experience with Dr. Chawla Pet Hospital (Jagatpura and Vaishali Nagar branches). My 9-month-old pug initially had a back pain. so we took him to the Jagatpura branch. Initially, no detailed investigation was done, and the treatment was focused on an anal problem. When there was no improvement, an X-ray was finally performed, and we were told that he had mild hip dysplasia. The doctor assured us that it was a minor condition and that our puppy could live a happy life, and medicines were prescribed accordingly. Even after several more days, there was still no improvement. We were then referred to the Vaishali Nagar branch, where the doctors told us that his problem was neuro-based on estimation and prescribed neurological medicines. The very next day, after starting the prescribed medicines, our puppy began having continuous seizures. We immediately rushed him back to the hospital. The doctors advised us to admit him overnight for monitoring and treatment. The most heartbreaking part is that he died during the night, and the hospital did not inform us proactively about his death. We had to call the hospital ourselves, and only then were we informed about our puppy’s condition. As pet parents, we expected timely communication, transparency, and compassionate care during such a critical emergency. He was only 9 months old. We took him to the hospital for a back pain and never imagined that we would lose him forever. This experience has left our family emotionally shattered. I request all pet owners to seek a second opinion for unexplained conditions, ask detailed questions about every medication being prescribed, and ensure that proper communication is maintained throughout the treatment of your pet. Their lives are precious.
