Pet owners should be extremely cautious before bringing their animals here. Today, during my cat’s vaccination, the staff failed to properly restrain him. My frightened cat managed to break free in the middle of the procedure and ran around the clinic with the needle still attached to his back. Instead of handling the situation professionally, the staff repeatedly asked me to catch my own terrified cat while he was hiding behind furniture and panicking. I had to insist that additional staff come and help restrain him safely. Watching my cat run around with a needle stuck in him was extremely distressing and something no pet owner should have to experience. What made the situation even worse was the complete lack of urgency and professionalism shown by the staff. This incident could have easily resulted in a serious injury to my cat. I have been bringing my cats here since they were kittens for vaccinations and neutering, and the previous doctor provided excellent care. Unfortunately, since the change in doctors and staff, the quality of service has deteriorated significantly. On top of that, the doctor did not arrive until around 11:30 AM despite the hospital supposedly opening at 9:00 AM. Several pet owners were left waiting for hours, and the delay only increased the stress and anxiety of the animals. The handling of pets, level of assistance, and overall professionalism were far below what any pet owner should expect from a veterinary facility. Animal safety should always be the top priority, but that was clearly not the case during my visit. I would not recommend this veterinary hospital based on my recent experience. While the previous doctor was excellent, the current service is disappointing and concerning. In my opinion, it is worth spending a little extra at a private clinic where animals are handled safely and professionally.
