We visited Maruti Pet Care Center, Malagala, Nagarbhavi, on April 4th around 10:15 AM during an emergency, as our regular clinic was closed and this center was suggested by our doctor. They admitted our Shih Tzu quickly and started treatment for high fever, which initially gave us hope. However, what followed was extremely distressing and unacceptable. The staff and receptionist were inattentive and seemed more focused on watching the IPL match (GT vs RR) than attending to a critical patient. Despite repeatedly requesting them to call the doctor when our pet was struggling and showing signs of distress, there was a clear lack of urgency and seriousness. As his condition worsened and he became unresponsive, we requested to keep him under observation for the night to avoid any risk. However, the doctor insisted that he would be more comfortable at home and reassured us that his symptoms were normal side effects of medication. Trusting their judgment, we took him home. Within just 10–15 minutes of reaching home around 2:45 AM, his condition suddenly deteriorated, he started breathing heavily through his mouth, and by around 3:00 AM, we lost him. We rushed him back immediately, but it was already too late. What is even more painful is that only afterward, we were told that the reaction had affected his brain, information that was knowingly withheld from us earlier “to avoid panic.” As pet parents, we had every right to know the truth and be prepared for the seriousness of the situation. Honest communication could have helped us make better decisions for our baby. This has been one of the most traumatic experiences of our lives. We lost our beloved Bablu, who was too young and full of life, and the lack of care, urgency, and transparency made this loss even more unbearable. I sincerely hope this review serves as a wake-up call for the hospital to take responsibility and improve their professionalism, empathy, and communication. To other pet parents, please be cautious, read reviews carefully, and do not hesitate to seek a second opinion in critical situations. No one should have to go through this pain💔😭 Thank you Dr. Rajath😐
