Vetic Chembur has been excellent when it comes to pet care. The grooming and salon services are consistently good, the staff genuinely seem to care about the animals, and I appreciate the transparency in their operations. These are the reasons I continue to bring my dog here. However, one recurring issue significantly impacts the overall experience: the entrance/exit pathway to the facility. The area is almost always wet, dirty, and poorly maintained. After spending time and money on a bath or grooming session, it's frustrating to have your dog walk through a muddy/wet pathway and get dirty again before even reaching the car. This concern has been raised multiple times to the team, but unfortunately there has been little to no visible effort to address it. Maintaining a clean and dry access path seems like a basic expectation for a pet grooming facility, especially one that otherwise operates at a high standard. I hope management takes this feedback constructively because the core services are genuinely good. Fixing this one issue would noticeably improve the customer experience.
