⭐ 1 Star Absolutely disappointed with the way this clinic treats its customers. The doctors is good, but the front-desk staff completely ruin the experience. I was charged ₹500 more than the amount shown on my invoice. When I pointed it out, instead of simply checking the invoice, Pallavi immediately denied it. Even after I repeatedly requested her to verify the bill, she refused. Sreenivas also joined in and supported her without even bothering to check the records. Both of them were rude, dismissive, and more interested in arguing than helping. This isn’t even the first time. On my previous visit, I paid for medicines but they were never given to me. I had to travel all the way back to the clinic after realizing it at home. Again, Pallavi denied everything and argued that no medicine was pending. Only after I insisted several times did she finally check the bill and realize the doctor had prescribed it and I had already paid. Not even a simple “sorry” for wasting my time. I also paid for a membership through the app. Every time I asked about my membership benefits, the answer was, “It’s an app glitch.” Customer care confirmed that my membership was active, yet the reception still kept insisting it was a glitch. I paid a huge amount for this membership because it includes free services, but instead of receiving the benefits, I was made to argue for something I had already paid for. The fake smile at the reception disappears the moment you question a bill or ask them to verify something. Instead of listening, they argue. Instead of checking records, they deny. Instead of apologizing after making a mistake, they act as if the customer is the problem. If customers have to fight just to get the services they’ve already paid for, something is seriously wrong. The management should seriously review the behaviour and professionalism of the reception staff. This level of arrogance, poor customer service, and lack of accountability is unacceptable, especially in a place where people come seeking care for their pets.
